Andro Trans Ltd

1. Who we are

Andro Trans Ltd is the data controller responsible for your personal data.

2. What personal data we collect

We may collect and process the following information:

• Name
• Company name
• Email address
• Telephone number
• Collection and delivery addresses
• Consignment description (for example: pallets, cartons, dimensions/weight if provided)
• Booking and quotation details
• Any information you submit via contact or booking forms

We also automatically collect limited technical data such as:

• Browser type and device information
• IP address (primarily for security and fraud prevention)
• Pages visited and basic usage analytics (where enabled)

3. How we collect data

We collect data when you:

• request a quote
• make a booking
• contact us by phone or email
• complete a form on our website
• communicate with us in any other way

4. How we use your personal data

We use your information to:

• provide quotes and estimates
• accept and manage bookings
• arrange transport and logistics services
• send service-related communications (for example: confirmations, changes, and updates)
• issue invoices and manage accounts
• respond to enquiries and support requests
• meet legal and regulatory obligations

5. Lawful basis for processing

We rely on the following lawful bases under UK GDPR:

• Contract – to provide quotes and transport services you request
• Legitimate interest – to run our business, improve our services, and protect against fraud/abuse
• Legal obligation – record keeping and tax requirements
• Consent – where we use optional cookies or marketing communications (if applicable)

If we rely on consent (for example, optional cookies), you can withdraw it at any time using your cookie preferences (see Cookie Policy).

6. Sharing your personal data

We may share your data with:

• drivers, subcontractors or delivery partners (to complete deliveries/collections)
• IT and hosting service providers
• accountants, insurers and legal advisers
• payment processors (if used)

We do not sell your personal data.

7. International transfers

Your data is primarily processed within the UK. If any data is transferred outside the UK, we will ensure appropriate safeguards are in place, such as UK International Data Transfer Agreements or adequacy decisions.

8. Data security

We take appropriate technical and organisational measures to protect your personal data, including secure servers, access controls, and encryption where appropriate. Access to personal data is limited to those who need it to perform their role.

9. Data retention

We keep data only as long as necessary:

• Quotes: up to 12 months
• Bookings and invoices: up to 7 years (for accounting purposes)
• Emails and enquiries: up to 2 years

10. Your rights

You have the right to:

• access your personal data
• correct inaccurate data
• request deletion (where legally possible)
• restrict or object to processing
• data portability

You can exercise your rights by emailing: office@androtrans.co.uk

11. Cookies

See our Cookie Policy for details on cookies we use, including how to manage your preferences.

12. Complaints

You have the right to complain to the ICO:

Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk

13. Changes to this policy

We may update this policy from time to time and will publish the latest version on this page.