Terms & Conditions Conditions of carriage for our courier and transport services. Document version: 1.0.4 Last updated: 05 January 2026 Jurisdiction: England & Wales Print / Save as PDF By using this website and/or placing an order, you acknowledge you are bound by these Terms & Conditions. 0) Parties ⌄ The parties to this agreement are: Andro Trans Ltd (the “Carrier”) is not a common carrier and accepts goods for carriage only on these Conditions. The person, firm or company who contracts for the services of the Carrier (“Customer”). 1) Definitions ⌄ “Contract” means the contract of carriage between the Customer and the Carrier. “Consignee” means the person or company to whom the Carrier contracts to deliver the Consignment to. “Consignment” means goods, whether a single item or in bulk or contained in one parcel, package, or container, as the case may be, or any number of separate items, parcels, packages, or containers sent at one time in one load by or for the Customer to the Consignee from one address to another address. “Goods” includes papers and documents other than those expressly excluded. “Dangerous Goods” means goods set out in the Carriage of Dangerous Goods and Use of Transportable Pressure Equipment Regulations (CDG) and the European agreement “Accord européen relatif au transport international des marchandises dangereuses par route” (ADR), which together regulate the carriage of dangerous goods by road including explosives, radioactive material, and any other goods presenting a similar hazard. “Delivery Address” means the address for delivery of the Consignment notified to the Carrier at the time of booking. “Demurrage” means any cost or expense the Carrier suffers as a result of the improper, excessive, or unreasonable detention of any vehicle, trailer, container, or other equipment belonging to or under the control of the Carrier. “Force Majeure Event” shall have the meaning set out in Condition 14(3)(b). “In writing” includes, unless otherwise agreed, the transmission of information by electronic, optical, or similar means of communication, including but not limited to facsimile, electronic mail, or electronic data interchange (EDI), provided that the information is readily accessible and durable so as to be usable for subsequent reference. “Sub-Contractor” means any person whose services the Courier engages or makes use of to perform the whole or any part of the services. “Theft attractive goods” include: Money, Securities, Deeds, Bills of exchange, Promissory notes, Stamps, Photographs, Mobile telephones and all ancillary equipment, General telephony equipment, Documents of title to property, Jewellery, Precious stones, gold, silver, platinum, Other precious metals, Non-ferrous metals other than in components, Furs, Watches, Cassettes, videos, Spirits, tobacco and cigarettes. “Consequential Loss” shall include without limitation all economic losses, loss of profits, increased management or labour costs, loss of future business, loss of reputation and goodwill, loss of market or falls in prices of whatever nature and all other damages, costs or expenses or other indirect losses including any liability to or claims by any third party. 2) Application of Conditions ⌄ 2.1 These conditions apply to and are incorporated into the Contract between the Customer and the Carrier and prevail over any inconsistent terms contained or referred to in the Customer’s documents, or implied by law, trade custom, practice or course of dealing. 2.2 The Road Haulage Association Limited Conditions of Carriage 2020 are incorporated into these Conditions (“RHA Terms”). In the event of conflict, the RHA Terms shall prevail. 2.3 The Customer’s purchase order or acceptance of a quotation constitutes an offer to purchase the services on these Conditions. No offer is accepted other than: (a) by written or verbal acknowledgement of the quote issued by the Carrier; or (b) (if earlier) by the Carrier starting to provide services, when a contract for the supply and purchase of those services on these Conditions will be established. The Customer’s standard terms and conditions (if any) shall not prevail. 3) Bookings, commencement, and duration ⌄ 3.1 Each booking by the Customer shall be submitted by email, WhatsApp, or directly via the website. 3.2 The Carrier shall provide a quotation for delivery. 3.3 The Carrier reserves the right to refuse to accept any booking. 3.4 Services commence on acceptance of the Customer’s offer in accordance with Condition 2.3. 3.5 Services continue until the Consignment is delivered to the Delivery Address or the Contract is terminated. 4) Sub-Contracting ⌄ 4.1 The Customer warrants that it is the owner of the Consignment or authorised by the owner to accept these Conditions on the owner’s behalf. 4.2 The Carrier may employ sub-contractors, agents or other carriers to perform the whole or part of the Contract. Names of such carriers will be provided upon request. 4.3 The Carrier contracts for itself and as agent for its servants, agents and sub-contractors and any other carriers used. References to “Carrier” include them, so they benefit from these Conditions and are under no greater liability than the Carrier. 4.4 Carriage by rail, sea, inland waterway or air is arranged by the Carrier as agent for the Customer and is subject to the third party carrier’s conditions. Where carriage is partly by road and partly by other means, loss/damage/delay is deemed to have occurred by road unless the Carrier proves otherwise. 5) Carrier’s obligations ⌄ 5.1 The Carrier will use reasonable endeavours to deliver the Consignment to the Delivery Address at about or before the notified time. Any notified time is an estimate and time is not of the essence unless agreed in writing. 5.2 The Carrier is not liable for delay caused by unavailability at the Delivery Address of the Consignee or other authorised recipient. 5.3 Without prejudice to Condition 14, the Carrier shall not be liable for loss, damage, mis-delivery or delay caused by: (a) Act of God including storm, tempest, flood, earthquake; (b) war, hostilities, riot or civil commotion, terrorist act; (c) criminal, malicious or negligent acts of third parties; (d) industrial action, unforeseeable traffic, road congestion/accidents, vehicle breakdown; (e) ionising radiation or uncontrolled nuclear reaction; (f) suspension/cancellation of transport services due to inclement weather or the above; (g) fire, lightning or explosion; (h) seizure under legal process; (i) act/default/omission of the Customer, its employees/agents, or anyone with an interest in the Goods; (j) insufficient/improper packing, labelling or addressing. 6) Obligations of the Customer ⌄ 6.1 The Customer warrants it has authority to enter into this Contract and bind all parties interested in the Goods. 6.2 The Customer will provide information and materials the Carrier reasonably requires and ensure they are complete and accurate. 6.3 The Customer will comply (and ensure its agents/employees comply) with the Carrier’s reasonable handling, health & safety and security regulations. 6.4 The Customer will ensure the Consignment is properly and safely packed, secure and safe to be carried and stored. 6.5 Customer Default: if the Carrier’s performance is prevented/hindered/delayed by the Customer’s act/omission: (a) the Carrier may suspend performance until remedied; (b) the Carrier is not liable for costs/losses arising from that failure/delay; (c) the Customer must reimburse the Carrier’s costs/losses on written demand. 6.6 The Customer shall make all payments as provided in Condition 12 (Carrier’s Charges). 7) Excluded / Prohibited goods ⌄ 7.1 The Customer shall not submit for carriage any excluded/prohibited goods. The Carrier may refuse, abandon, return, or dispose of such goods in accordance with these Conditions. 7.2 Excluded/prohibited goods include: 7.2.1 Explosive/inflammable articles, firearms (including parts), ammunition, detonators 7.2.2 Dangerous Goods (unless accepted in writing by the Carrier) 7.2.3 Goods illegal/prohibited for possession, import or transit in any country on the route 7.2.4 Any article prohibited as hand luggage by British Airways 7.2.5 Obscene, blasphemous, scandalous, defamatory or proscribed/prohibited matter 7.2.6 Human remains 7.2.7 Livestock 8) Dangerous Goods ⌄ 8.1 The Carrier is not obliged to carry Dangerous Goods or any Consignment. 8.2 The Customer is responsible for ascertaining whether contents are Dangerous Goods, prohibited or restricted, and any destination restrictions (UK or international). 8.3 The Customer must not send Dangerous Goods/prohibited/restricted goods without disclosing this to the Carrier and obtaining written agreement where required. 8.4 The Customer may be liable to prosecution and shall indemnify the Carrier and its employees/contractors/subcontractors/agents against any loss, damage or liability arising. 8.5 If such goods are sent, the Carrier may (without liability) deal with them in its absolute discretion including destroying/disposing/returning and may charge disposal and reasonable costs plus £20 (or such sum as shown on the website) if returned. 8.6 The Carrier may (acting reasonably) update prohibited/restricted items by publishing changes on its website. 8.7 The Customer is liable for all loss/damage/injury arising out of carriage of Dangerous Goods or improperly packed/labelled goods to the extent caused by their nature. 8.8 If accepted, Dangerous Goods must be classified/packed/marked/labelled/documented per statutory regulations. Tremcards (or required written info) must be provided and accompany the Consignment. 8.9 The Carrier reserves the right to open and inspect any Consignment. 9) Delivery ⌄ 9.1 The Customer will ensure the Consignment is properly and safely packed, secure, and safe to be carried, stored, and transported. 9.2 The Carrier will use reasonable efforts to deliver in line with notified times, but all times are estimates only and time is not of the essence unless agreed in writing. 9.3 Where consignments are collected from the Customer’s address, the Customer will provide appropriate equipment and labour for loading unless agreed otherwise in writing. 9.4 Delivery is deemed completed when the Carrier completes unloading at the Delivery Address and obtains proof of delivery and a signature (“POD”). The driver may scan POD and upload photographic evidence where required by the Carrier. 10) Loading and Unloading ⌄ 10.1 Unless agreed in writing: (a) the Carrier is not obliged to provide plant/power/labour other than carried by the vehicle; (b) the Customer warrants any special appliances/instructions not carried by the vehicle will be provided by the Customer; (c) equipment used for loading/unloading must be suitable and the Customer indemnifies the Carrier for unsuitability/failure; (d) adequate safe access/roadways/hardstanding and space must exist at collection and delivery; (e) if instructed to load/unload with special appliances not provided as warranted, the Carrier has no liability for resulting damage; (f) the Customer indemnifies the Carrier for liability/loss from complying with Customer/Consignee instructions; (g) service beyond the usual place of collection/delivery is at Customer’s sole risk if provided. 10.2 The Customer shall indemnify the Carrier against claims/demands which could not have been made but for such instructions/services. 10.3 The Carrier is not liable for loss/damage if instructed to provide service to areas not compliant with 10.1(d). 10.4 The Customer must provide (on request) any site risk assessments. Responsibility for risk assessments is the Customer’s, not the Carrier’s. 10.5 Unless otherwise agreed, the Customer loads and the Consignee unloads. The Carrier is not responsible for loss/damage arising from loading/unloading, overloading, or unsafe loading. Any assistance given is at the Customer’s risk and the Customer indemnifies the Carrier even if negligence is alleged. 11) Consignment Notes and Signed Receipts ⌄ 11.1 If requested, the Carrier may sign a sender’s receipt document acknowledging receipt, but it is not evidence of condition/correctness of declared nature/quantity/weight. The Customer bears the burden of proof. 11.2 Prior to or upon completion of loading, the Customer must sign and provide a consignment note stating: (a) collection address, Consignee and Delivery Address; (b) accurate description of goods and packing method; (c) number of items/parcels/packages/containers; (d) gross weight or quantity otherwise expressed; and (e) any other reasonable information required by the Carrier. 12) Carrier’s Charges ⌄ 12.1 Charges are payable by the Customer without prejudice to the Carrier’s rights against the Consignee or others. Where “carriage forward” is agreed, the Customer pays only if the Consignee fails to pay after reasonable demand. 12.2 Time is of the essence for payment. 12.3 Charges are payable when due without deduction, deferment, set-off or counterclaim. 12.4 Unless otherwise agreed, invoices are payable within 30 days from invoice date. 12.5 Late payment interest and legal costs may be charged under the Late Payment of Commercial Debts (Interest) Act 1998 (as amended) from the due date until payment. 12.6 If the Customer becomes insolvent or sums become overdue, any credit terms are cancelled and all sums become immediately due. 12.7 Unless otherwise agreed at booking, the Carrier is not required to obtain POD. Where agreed, no payment may be withheld unless non-delivery is notified within 48 hours of expected delivery and the Carrier cannot evidence delivery. 12.8 Storage charges incurred due to exercise of lien are payable by the Customer. 12.9 Cancellation fees and waiting time/loading/unloading surcharges may apply as set out in Condition 13 and/or the quotation. (a) Standard Cancellation Scale (dependent on notice) – Time cancelled prior to collection: 00:01-00:60 minutes = 50%. 00:00 (driver on site) = 100%. (b) Waiting Time = £20 P/H - applies after the first 30 minutes. (c) Hand-balling charges: Small Van to Extra Long Wheel Base = £15 P/H. Luton = £20 P/H. (d) Additional drop (included in Estimated Price if selected on quotation) = £20. 12.10 Charges may be adjusted to account for cost variations including wages, fuel, exchange rates, duties, rates, National Insurance, VAT and other costs. 12.11 Additional services outside original scope (out of hours, re-routes, alternative locations, etc.) may be charged at cost plus a management charge (up to £100). 12.12 The Customer must ensure correct charges are paid. If underpaid, the Customer must pay the difference and the Carrier may suspend any account until paid. Operational billing notes (where agreed): • Invoices may be raised weekly for the previous week’s work unless otherwise agreed. • Purchase Orders (if required) should be supplied before work or immediately after as agreed. If not received within 7 days, the Carrier may invoice without a PO. 13) Cancellations ⌄ 13.1 The Customer may cancel up to 24 hours before collection and receive a full refund by contacting the Carrier and providing the relevant order number. 13.2 If cancelled within 24 hours of collection, the Carrier will endeavour to cancel where possible. If cancellation causes costs, those costs are payable by the Customer. 13.3 No refund is available once the Carrier has collected the Consignment, or it has been dropped off / the label has been used. 13.4 The Customer may cancel collection any time before the agreed time. If cancelled less than one hour before collection, the Carrier may charge up to 100% of the agreed charge. 14) Liability for Loss and Damage ⌄ 14.1 The Carrier is only liable to the extent it has been negligent, subject to these Conditions. 14.2 The Carrier is liable for physical loss/mis-delivery/damage to living creatures, bullion, money, securities, stamps, precious metals or stones only if: (a) agreed in writing prior to transit; and (b) the Customer agrees in writing to reimburse all additional costs (including insurance costs); and (c) the loss/damage occurs during transit and is proved due to the Carrier’s negligence. 14.3 The Carrier is not liable for loss/damage arising from a Force Majeure Event meaning acts/events beyond reasonable control including: (i) war, invasion, hostilities, civil war, rebellion, insurrection, terrorist act, confiscation or authority orders; (ii) seizure or forfeiture under legal process; (iii) error/act/omission/misstatement/misrepresentation by the Customer/owner or their agents; (iv) inherent defect/vice/deterioration/wastage; (v) special handling requirements not notified; (vi) insufficient/improper packing/labelling/addressing; (vii) act of God, riot, strike, lockout, stoppage/restraint of labour; (viii) fire, flood, storm, earthquake, pandemic or epidemic; (ix) road congestion, accidents, delays at delivery locations, lack of instructions, vehicle breakdown; (x) Consignee not accepting delivery within a reasonable time. 14.4 The Carrier is not liable for loss/damage arising after transit is deemed to have ended. 14.5 Unless agreed otherwise, the Carrier is not obliged to insure the Consignment. Where insurance is arranged, it will be on RHA/CMR terms. The Customer is responsible for insuring all risks for the full insurable value. 15) Fraud ⌄ The Carrier is not liable where there has been fraud by the Customer/owner or their agents in respect of a Consignment, unless the fraud was contributed to by the complicity of the Carrier or a Carrier employee acting in the course of employment. 16) Limitation of Liability ⌄ 16.1 For physical loss/mis-delivery/damage, liability is limited to the lesser of: (a) the value of goods actually lost/mis-delivered/damaged; or (b) the cost of repair or reconditioning. Value is invoice value if sold, otherwise replacement cost at commencement of transit, including duties/taxes. 16.2 For partial loss/damage, only the gross weight of the affected part is considered regardless of impact on other parts’ value. 16.3 The Carrier may require proof (despatch, value, invoices, repair estimates, weights, serial/IMEI numbers, etc.) and may require packaging to be retained. 16.4 For any other loss (including consequential/indirect loss), liability shall not exceed the lesser of: (a) the carriage charges; or (b) the claimant’s proved loss, unless a special interest in delivery is declared and a surcharge is agreed. 16.5 Damage/loss must be notified within 3 days of delivery where applicable; signed POD is acknowledgment of delivery and (unless otherwise evidenced) apparent good condition and quantities. 16.6 The Carrier is not liable for any consequential loss whatsoever and howsoever arising (including for theft attractive goods). 17) Indemnity to the Carrier ⌄ 17.1 The Customer shall indemnify the Carrier against liabilities/costs (including claims, fines, penalties, damages, expenses, vehicle damage and loss/damage to other goods) arising from: (a) error/omission/misstatement/misrepresentation by the Customer/owner or their agents; (b) insufficient/improper packing, labelling or addressing; (c) fraud (see Condition 15); (d) Dangerous Goods/prohibited goods carriage issues (declared or not); (e) claims made upon the Carrier by HM Customs & Excise in respect of dutiable goods consigned in bond; (f) any claims exceeding the Carrier’s liability under these Conditions (including negligence allegations). 17.2 Sensitive personal data/documents in a Consignment (names, addresses, bank details, signatures, DOB etc.) are sent entirely at the Customer’s risk and no compensation is available. Data on electronic media must be suitably encrypted. The Customer indemnifies the Carrier for claims relating to loss/damage/disclosure of such data/documents. 18) Time Limits for Claims and Disputes ⌄ 18.1 The Carrier shall not be liable for: (a) damage to the Consignment (or loss/mis-delivery/non-delivery of part) unless negligent and advised in writing within 7 days and the claim is made in writing within 14 days after termination of transit; or (b) any other loss unless advised in writing within 28 days and the claim is made in writing within 42 days after commencement of transit. 18.2 The Customer must co-operate with investigations. The Carrier may take a reasonable time to investigate. 18.3 Evidence/information requested to substantiate a claim must be provided within 14 days of request; otherwise the Carrier may close the claim. 18.4 If re-issuing a cheque is required due to claim errors/evidence issues, an admin charge of £10 may be deducted. 18.5 Dispute procedure: (a) Written Dispute Notice with full particulars/supporting documents; parties attempt good-faith resolution. (b) If unresolved within 30 days, mediation via CEDR Model Mediation Procedure unless agreed otherwise. (c) Mediation does not prevent court proceedings. (d) If unresolved within 30 days after ADR notice (or mediation ends/fails), dispute is finally resolved by courts of England & Wales (see Condition 22). 18.6 The Customer agrees these time limits are reasonable given the urgent nature of consignments and the need to preserve evidence. Office Address (Trading Address) ⌄ Contact ANDRO TRANS LTD 111 Clare Road Maidenhead SL6 4DN office@androtrans.co.uk +44 7440 189913 Related policies For personal data details, see our Privacy Policy. For site storage, see our Cookie Policy.